Make sure that the batteries for the remote control are installed correctly and charged. Before attempting these steps, make sure that PC has been updated with all of the latest Windows updates. Click My control is working properly , and then click Next. A faint red light should appear on the IR receiver. Troubleshooting the remote control Use the following items to troubleshoot when the remote control does not respond or when the remote control does not work properly. Troubleshooting the IR receiver The IR receiver is the small device that receives the signals sent by the remote control.
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HP Media Center Microsoft eHome Infrared Transceiver / Receiver USB | eBay
Click Settingsand then click General. Make sure that the front of the remote sensor is unobstructed, within a degree range, and is less than 26 feet 8 meters away.
Restart the PC, and then try the remote again. Click Check Your Remoteand then click Next. Click the plus sign next to Universal Serial Bus Controllers. The Virtual Agent is currently unavailable.
Do not click I am having problems with my remote control as this will not do anything. How does HP install software and gather data? Open the Media Center software by double-clicking the Media Center icon the desktop or by pressing the green Start button on the remote control.
If the light appears, then the problem is probably in the software that is using the IR receiver most likely the Media Center software. Click My control is working properlyand then click Next. If eHome Infrared Receiver is not in the list, or there is an exclamation mark or a question mark on the device, perform the following until eHome Infrared Receiver appears correct in Device manager:.
Testing the remote control Use the following steps to check the responsiveness of the remote control:. Press the numbers on your remote control. Disconnect all devices that use a USB connection except to the receiver, keyboard, and mouse.
Point the remote control towards the IR receiver and press a button.
Drivers for eHome Infrared Transceiver?
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Click the Hardware tab and then click the Device Manager button. If the light appears, then the problem is probably in the software that is using the ehoem control most likely the configuration of the Media Center software.
Drivers for eHome Infrared Transceiver? – Microsoft Community
Click Startright-click My Computerand then select Properties. Testing the remote control.
Asia Pacific and Oceania. Other related support information. Use the following steps to test and reset the IR receiver.
A faint red light should also glow inside the IR receiver each time a button on the remote pressed. Make sure that the batteries ehomme the remote control are installed correctly and charged.