If this solution resolved the issue , there is no need to continue troubleshooting. Click Printing Preferences from the menu that displays. Cause Print cartridge recognition error messages are displayed if the printer is unable to communicate with the cartridge s. Physical specifications The dimensions listed are for the printer with the paper tray extended. Follow these steps in the order presented to resolve the issue.
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Unplug the power cord.
If the message on the computer says that the cartridge you removed is If the message on the computer indicates a specific cartridge, that is the problem cartridge. Tap water might damage the product. Raise and lower the cover on the product four times. Place it in its slot at a slight angle, and then press up and forward until the cartridge snaps into position. If the On light does not blink, you cannot tell which cartridge is the problem cartridge. HP is compiling your results.
Clean the paper rollers Dust, paper fiber, and other debris might accumulate on the paper rollers and cause paper jams and paper feed issues. Verify that the correct cartridge is being used for the printer. Make sure that the power cord is disconnected from the rear of the product.
Asia Pacific and Oceania. Remove the problem cartridge.
HP DeskJet D printer driver – Software Patch
Supported envelopes Envelope type. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. Open the printer top access door. If the carriage is stuck in the middle of the productmove the carriage to the right side of the product. Remove selected files Download files. If the paper tears when removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product.
Contact HP Support to schedule a repair or replacement.
Open the cover on the product. Font information No internal bit-mapped fonts. Remove the rear access door.
Thank you for your patience. If these steps resolved the issuethere is no need to continue troubleshooting. The printer can operate with only one print cartridge installed.
Choose one of the following messages that displays on your computer, and then expand that section for solutions.
This printrr has been exchanged for a new or refurbished product. You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without risk of electrical shock.
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